Support

How do I cancel HelpSelf Plus?

On your iPhone, open Settings, tap your name, then Subscriptions, then HelpSelf.

Or, in HelpSelf, open You, then Your Plan, then Manage Subscription.

Deleting your account does not cancel the subscription. Apple bills you until you cancel it.

How do I delete my account?

In HelpSelf, open You, then Delete Account, then Delete My Account. It deletes every conversation, what HelpSelf has learned about you, the people you told it about, and your account.

This cannot be undone. Cancel your subscription first.

How do I get a copy of my data?

In HelpSelf, open You, then Your Data, then Download Everything. HelpSelf makes one file of everything you have shared, and you choose where to save or send it.

I bought HelpSelf Plus on another phone.

Sign in to the App Store with the same Apple Account on this phone. Then, in HelpSelf, open You, then Your Plan, then Restore Purchases.

I cannot sign in.

Sign in the same way as before. If you use your email, HelpSelf sends you a code.

If the code does not arrive, look in your junk folder, and check the address you typed. After 20 seconds you can tap “Didn’t get it? Send a new code”.

If it still does not arrive, write to support@helpself.uk.

What if HelpSelf remembers something wrong?

Open You, then About Me. Tap “Something wrong?” under a section, then Correct or Forget. Or tap See Every Fact, then press and hold a fact.

You can also tell it in a chat to forget something, or someone.